At EAI Bank, we prioritize trust and the protection of your personal data. This Privacy and Security Policy outlines how we collect, store, use, and share your data, ensuring compliance with applicable data privacy laws.

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Privacy Principles

1. Transparency: We are open about how we collect and use your personal data, providing clear statements on its usage where required.

2. Privacy by Design: New products, services, or changes are designed to comply with data privacy laws, and all staff handling personal data are trained on their legal responsibilities.

3. Data Security and Retention: We store personal data securely, implement retention policies, and dispose of data safely when no longer needed. Access is restricted to authorized personnel only.

4. Training and Awareness: Staff and third parties handling personal data are trained to meet their obligations.

5. Data Subject Rights: We respect your rights regarding your personal data, including access and correction requests.

6. Third Parties: Vendors or agents processing personal data on our behalf must adhere to these principles.
    

Use of Big Data and AI

EAI Bank leverages big data and artificial intelligence (BDAI) to enhance customer service and operational efficiency. We ensure ethical use by adhering to our Principles for the Ethical Use of Data and Artificial Intelligence, available upon request.

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Data Security Measures

To protect your personal data from unauthorized access or processing, we:

• Use 128-bit Transport Layer Security (TLS) encryption for secure areas of our site/app.

• Convert sensitive information (e.g., credit card details) into codes before transmission.

• Protect web servers with firewalls and monitor systems to prevent unauthorized access.

• Use secure email facilities for sending personal data, avoiding standard email.
   

Data Disclosure

We only disclose personal data to governmental, judicial, law enforcement, or regulatory bodies when permitted by applicable laws or required by other regulations. Voluntary transfers to EAI Bank Group entities, third parties, or other jurisdictions are conducted lawfully, with recipients required to process data per these principles.
 

Your Responsibilities

You play a key role in maintaining security.

We recommend:

• Installing firewall and virus protection software on your devices.

• Keeping usernames, passwords, and PINs confidential and not sharing them.

• Verifying the identity of anyone claiming to represent EAI Bank by contacting our Customer Service Hotline at (123) 456-7890 or emailing support@eaibank.com.
   

Cookies and Tracking

We use cookies to analyze site usage, improve your experience, and monitor for fraud. You can manage cookie preferences via our Cookie Policy. By continuing to use our site, you consent to cookie usage.
 

Compliance with Laws

We comply with all applicable laws, including the Personal Data Protection Act in Malaysia, and share data within the EAI Bank Group to prevent financial crimes like money laundering or fraud, as required.
 

Terms of Use

By accessing our site/app, you agree to these terms. For more details, review our Terms of Use and Cookie Policy on our website.

Note: In case of discrepancies between English and other language versions, the English version prevails.

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